To raise awareness about potential fraud attempts on digital channels and help users recognize suspicious directions and take the right steps, Garanti BBVA is presenting its nine-part video series on its YouTube channel. The series explains risk signs and precautions through various scenarios that may be encountered in daily life in a clear and understandable language.
As digital channels become an integral part of daily life, fraud methods are also diversifying. Garanti BBVA prepared the “Financial Security Guide” video series to help customers recognize these methods and act more securely in suspicious situations. Narrated by digital content creator Ozan Sihay, the series illustrates how malicious individuals direct users to perform transactions or share information through different scenarios, drawing attention to warning signs that should raise suspicion and control steps that can be applied.
Nine Different Scenarios Covered
The series covers topics such as obtaining transaction approvals by prompting phone button presses, requesting personal and financial information under the promise of card fee or insurance premium refunds, fraud attempts targeting corporate salary payments, phishing attempts via QR codes, fake campaigns and raffles, malware, misuse of donation and charity appeals, account leasing offers, and obtaining mobile approvals under the pretext of transaction cancellations.
Steps to Follow Against Suspicious Directions
The videos emphasize the importance of terminating suspicious phone calls, verifying information through the bank’s official channels, and refusing to press buttons based on prompts over the phone. It is recommended to check the reliability of the source for refunds, campaigns, raffles, and donation requests, and never share card details, passwords, or SMS verification codes.
The series also highlights precautions such as avoiding scanning QR codes from unknown sources, refraining from clicking untrusted links, and downloading applications exclusively from official app stores. It warns against the risks of opening bank accounts for others’ use under the promise of easy earnings or extra income, and reminds users not to accept mobile approval requests made under the guise of transaction cancellations without verification.
The nine videos of the “Financial Security Guide” series can be accessed on Garanti BBVA’s YouTube channel. Garanti BBVA continues to share content that supports digital security awareness with its customers across various channels.
