Yapı Kredi has rolled out a new integration on ChatGPT, extending its banking services into the digital ecosystem. The integration enables access to Yapı Kredi’s products and services through a natural conversational experience on ChatGPT, allowing users to get information about the bank’s specific products and services directly through the platform.
Built on the Model Context Protocol (MCP), the integration takes a different approach from standard content-feeding methods for AI, allowing users to perform calculations on ChatGPT related to topics such as personal loan interest rates, monthly installment amounts, and payment plans.
Yapı Kredi Deputy General Manager Yakup Doğan emphasized that the integration goes beyond offering a simple question-and-answer experience, representing an important step in Yapı Kredi’s vision for servitization and embedded finance. Noting that this approach, which extends banking services to different digital platforms, allows customers to access financial services from within the ecosystems they already use, Doğan said:
“Our solution, enriched with user interface components specific to Yapı Kredi that support the banking experience, offers a more comprehensive experience that directs our customers to the services they need. In this respect, our work sets itself apart from applications on AI platforms that merely provide information, introducing a next-generation interaction model that directly supports the banking experience. Through new integrations we’ll develop in line with our servitization and embedded finance strategy, we will continue meeting our customers on the digital platforms they already use and making the banking experience more accessible.”
